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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My gmail account says I changed my PW, I did not change PW,

Customer Question

my gmail account says I changed my PW
JA: How long have you had this issue with your Gmail account?
Customer: I did not change PW
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I have gone gmail recovery and phoned google #
JA: Anything else you want the email expert to know before I connect you?
Customer: I get note that a 6 digit code to be sent to my cell phone it does not arrive
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Hi there and welcome

When did you last sign into your Gmail account? And was it via this computer or another computer?