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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot get or send emails. Outlook. Our system is

Customer Question

Cannot get or send emails.
JA: Just to clarify, what email service provider are you using?
Customer: Outlook. Our system is complicated by having 2 emails at different places recently a new email was added. the previous 2 were***@******.*** &***@******.***.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: By laptop computer
JA: What troubleshooting have you tried?
Customer: Long discussions with Telstra and checked with gil that our old numbers were still valid and working.
JA: Anything else you want the email expert to know before I connect you?
Customer: The new number***@******.*** has been checked as OK. But not used is only an emergency #. It appears under its name after all the items that were in earlier. The old "*****@******.***" has been replaced with the name"outlook" all stored info has disappeared.
Submitted: 8 months ago.
Category: Email
Expert:  IT Miro replied 8 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 8 months ago.

You should be able to access your e-mail accounts via web mail by going to this link:

Let me know if you could sign in and see your e-mails.

Expert:  IT Miro replied 8 months ago.

Hello again!

Did the link I send you enable you to access the e-mail accounts?

Let me know,

IT Miro

Expert:  IT Miro replied 8 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

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