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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Its not that it is um i got a computer from a friend i can

Customer Question

its not that it is um hello i got a computer from a friend i can turn it on and don't have the password ***** unlock and use it it is a dell inspirion 15 series 3ooo has an i3 core processor help chris
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: windows 10
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my laptop here but the problem is with the other comp
JA: What troubleshooting have you tried?
Customer: nothing
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is your friend giving you the computer?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 10 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,