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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Unable to move microsoft email messages to trash in i phone

Customer Question

Unable to move microsoft email messages to trash in i phone running 10.1.1
JA: Just to clarify, what email service provider are you using?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: have 2 iphone 6 one large one small and one ipad 2nd generaton
JA: What troubleshooting have you tried?
Customer: one that said scroll down to "advanced" in the settings =- but i don't have advanced and i did enter the email accounts by hand.
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes......please don't be much is it to fix.
Submitted: 9 months ago.
Category: Email
Customer: replied 9 months ago.
Expert:  Jess M. replied 9 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using the Mail app on your iPhone to access your Microsoft email account? Is your email account ending with or others?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 9 months ago.
Accounts end in
Customer: replied 9 months ago.
No i will pass on the secure answer. All i'm trying to avoid is the trip to the Apple store
Customer: replied 9 months ago.
Problem is same. Message is unable to move to trash.
Customer: replied 9 months ago.
Can you fix.......if not, i will move on.
Customer: replied 9 months ago.
Expert:  Jess M. replied 9 months ago.


Thank you for writing back and I am very sorry about your issues. First, please try to access your MSN account using a web browser, not the Mail app. Open a web browser on your device, then go to You will get a login screen. Enter your full email address as the user name, then enter the password ***** sign in.

Please tell me if you are able to login

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Sign in to hotmail
Expert:  Jess M. replied 9 months ago.

Ok. Please check if ALL of your emails when accessed in the web browser are ALL INTACT. That is, if your emails that you see in the Mail app are also there in the web browser. Please confirm

Customer: replied 9 months ago.
I've got to go.
Expert:  Jess M. replied 9 months ago.

Oh okay... Please come back here any time to resume with this. Just bookmark our chat page and let me know when you are back and available to continue with this troubleshooting process.

Best regards,