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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Can't access my email [email protected], I am from

Customer Question

Can't access my email ***@******.***
JA: Just to clarify, what email service provider are you using?
Customer: I am from Canada aand now in States for winter. My internet provider in Canada was Rogers,
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my PC but my PC is not functioning so using a new laptop.
JA: What troubleshooting have you tried?
Customer: This is the first I have tried with you. Tried on my own but could not get it to work.
JA: Anything else you want the email expert to know before I connect you?
Customer: No, you can connect me ???
Submitted: 11 months ago.
Category: Email
Expert:  bbao replied 11 months ago.

Can you please clarify what is the specific difficulty for you to access your Hotmail address? e.g. Password ***** recognized? Email application not able to access Hotmail services? No web access to Hotmail Canada?

Expert:  michelleclive replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know when you could be online