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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Good question, i have ane apple computer hooked up tp a sat

Customer Question

good question
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: i have ane apple computer hooked up tp a sat system ( am remote) a google gmail account the sat system is activ8 me wont send mail ?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I am not tec savey hope you are patient I acess emails on my phone my laptop which is currentluy not working and theis desktop comuter
JA: Thank you.
Customer: When i try to send it says activ8 is offline
JA: What troubleshooting have you tried?
Customer: i can get internet , like talking to you now
JA: Anything else you want the email expert to know before I connect you?
Customer: just how to fix i think it is a setting problem the net seems to work
Submitted: 11 months ago.
Category: Email
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

Can I connect to the computer that is having the issue to fix the issue?

Expert:  Josh replied 11 months ago.

Please reply back here instead of opening a new question

Customer: replied 11 months ago.
hi ready
Customer: replied 11 months ago.
no i do not want to pay any more i would like help
Expert:  Josh replied 11 months ago.

No problem -- Please explain your issue in more detail

Customer: replied 11 months ago.
can i call a talk on the phone i have a land line no mobile out here
Expert:  Josh replied 11 months ago.

Sure, you can send a request for a Live Phone Call using the Additional Premium Service offer on your screen.

Customer: replied 11 months ago.
I would like a refund of my deposit now
Expert:  Josh replied 11 months ago.

Do you wish to resolve your issue?

Customer: replied 11 months ago.
please refund my deposit now
Expert:  Josh replied 11 months ago.

Sure. I will send a request for you.

Customer: replied 11 months ago.
how will it be sent
would like to do it now here