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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am having a very, very difficult and frustrating time

Customer Question

I am having a very, very difficult and frustrating time getting into my mail. It keeps telling me that my password ***** ***** I do the loop of showing I am not a robot, and on and on ad infinitum, then finally get a text for an account key that does get me in. But I am having to do this every time. What can I do to get yahoo to hold onto my password.
JA: Have you contacted anyone about your account?
Customer: No. I have just continued to go through the vicious circle procedure.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: browser only. I have never attempted phone or tablet.
JA: What troubleshooting have you tried?
Customer: None. Don't even know where to begin. I thought If I could get to "change password" screen, I could do that and maybe fix this problem.
JA: Anything else you want the email expert to know before I connect you?
Customer: No. I know the problem is simple but I am a simpleton. Enjoy my e-mail though.
Submitted: 8 months ago.
Category: Email
Expert:  Josh replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 months ago.

What is the email address that you need help with?

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