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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Someone has taken over my account that I met on your site.

Customer Question

Someone has taken over my account that I met on your site. The last person (lady) asked for my email and phone number then first changed my email password ***** locked me out of my account here or changed my password ***** email account here!
JA: Just to clarify, what email service provider are you using for this account?
Customer: Google or gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone
JA: What troubleshooting have you tried?
Customer: I've changed my email password ***** I've tried to log on or change my password ***** it say my username and password ***** match and when I enter my username it's says user name already taken. Then when it says it's sending me a reset code I never seem to receive it!
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 8 months ago.
Category: Email
Expert:  Bhavik Joshi replied 8 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 8 months ago.

Please tell me your email address. I will try to see how we can get it back.

Expert:  Bhavik Joshi replied 8 months ago.

hi

Customer: replied 8 months ago.
Customer: replied 8 months ago.
I'd lime to but cannot afford it at this time. Next week maybe?
Expert:  Bhavik Joshi replied 8 months ago.

Okay , So you do not have access to phone number ending with 49 ?

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