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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I keep getting “please sign-in with one of the users of this

Customer Question

I keep getting “please sign-in with one of the users of this accounts.” Then I put in my email address and then retype a new password ***** the message gets repeated. I can not get onto my phone.
JA: When did you last reset your username and password?
Customer: About 10 minutes go.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web-browser
JA: What troubleshooting have you tried?
Customer: none. I just want to be on a web page.
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't use my email account very often on my phone. BUT I do use many web pages.
Submitted: 11 months ago.
Category: Email
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

Did you recently perform a factory reset on your phone?