If that does not work, please try the following:
1. Click on the website below:
2. Then there, select the option "I forgot my password", then click on Next at the bottom.
3. Then in the first box, type in your email address.
4. Then in the second box, type in the characters as shown on the page.
5. Then click on Next at the bottom. Then follow the instructions there in order to reset your Microsoft account password.
- Once that is done successfully, then in your Skype program, enter your email address and your microsoft account password, and sign in, check.
- If there is still any issue, please let me know if you have a Windows or Mac computer.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,