How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have a Mac and when I try to open an email in Outlook, I

Customer Question

I have a Mac and when I try to open an email in Outlook, I get this page that shows a letter with a stamp on top and it says: Select an item to read. Click here to always select the first item on the list. I try to click and nothing happens. I can not open any of the emails.
JA: How long has this been an issue?
Customer: Just started when I could not get on the network and I finally got on the network and now I can't open the emails.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through the web browser, I think
JA: What troubleshooting have you tried?
Customer: None as yet
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Email
Expert:  Dustin replied 11 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 11 months ago.

To be clear, you access, using safari, or chrome, or firefox.

And isnt loading emails for you?