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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Everything bad; nothing good. When I try to send a one-

Customer Question

Everything bad; nothing good. When I try to send a one- sentence no- attachment email to an address that I have often used and is in my contacts. It goes to draft and cannot be forwarded or archived . This happened to me once before and to other persons often. FIX IT, then we can get on with my other problems.
JA: Just to clarify, what email service provider are you using?
Customer: Outlook
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: The MS program jumps around in text, and also deletes it just for funsies. The cursor sticks and won't move until I hit the machine with my hand. I keep getting unsolicited instruction tabs, like "select all" or "paste". What a mess!
Submitted: 8 months ago.
Category: Email
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?