How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have a hotmail account, and I went into the security

Customer Question

I have a hotmail account, and I went into the security section to see when or if someone has logged on to my account, it show that about 1:30 pm last night someone logged on and showed IP address unknown, is that someone logging into my email account?
JA: How long have you had this issue with your Hotmail account?
Customer: well thats the first time I have looked, I am on the some sort of exchange, I wondered if its my past employer, I have had some wierd issues I have tried to log my account back on to outlook and can only do it through the exchange, i am in outlook 2007
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my personal computer, never by phone or anything else
JA: What troubleshooting have you tried?
Customer: well nothing, the only thing I tried to do was get off the exchange, and could not.
JA: Anything else you want the email expert to know before I connect you?
Customer: no not that i know about
Submitted: 9 months ago.
Category: Email
Expert:  Martin replied 9 months ago.

Hello and welcome.

The error can show up sometimes if you log in through your phone or another device, or from a different location.

What kind of info does it give you on the login?

Customer: replied 9 months ago.
It say browser app - unknown and IP address unknown and successful sign in and its an night when I am asleep.
and shows my address.
Customer: replied 9 months ago.
no thankyou..
Expert:  Martin replied 9 months ago.

That's a little strange.

No thank you, ***** *****?

What I would do is change my password ***** the recovery info just to make sure

Customer: replied 9 months ago.
I thought it wanted to charger more money,
yes it is weird and I think its my old company I used to work for there is a couple of
places that show they logged in, I have changed my password ***** times
Expert:  Martin replied 9 months ago.

If you see a request, it's just an offer for premium services which shows up automatically, it is completely optional.

Make sure you change your recovery info as well like for security question, secondary email address and recovery phone number so nobody can reset it.

Also check your forwarding options to make sure nobody is hijacking your email.