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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I got a new iPad and I am setting up my gmail. However, my

Customer Question

Hi. I got a new iPad and I am setting up my gmail. However, my password ***** seem to work. I clicked on forgot my password ***** followed the steps and entered my moms email to get the verification code and entered that, and it says that it cannot verify that it is me. I also entered my email address to get the verification code, but it won't let me use that. Not sure what to do from here.
JA: How long have you had this issue with your Gmail account?
Customer: Just today. I haven't had to enter my password ***** a while
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My old iPad
JA: What troubleshooting have you tried?
Customer: I already told you in my original post
JA: Sorry about that. I must have missed it. Could you tell me again?
Customer: I clicked on forgot password ***** followed the steps
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Email
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me please when you last signed into your Gmail account?

Please let me know