Need Help With Email? Ask Your Email Questions Online
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. I believe you are using a Windows computer since you mentioned Internet Explorer as your web browser. What version of Windows are you using: Vista, 7, 8 or 10?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information and I am very sorry about the trouble you are experiencing with your email.
I believe your email account was compromised and that the hacker was able to gain access to your contacts. This can be done without the hacker having to manually access your email account. This is usually done by a malware infection and the said malware can then collect the information on your system to send our unwanted emails to your contacts.
Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen? When I am remotely connected to your computer, I will help you with the following:
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess