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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I can'tlogon. Previously i could logon without a password,

Customer Question

I can'tlogon. Previously i could logon without a password, it asks for a password ***** But I can,t setup one.
JA: Have you tried having password ***** directions emailed to you?
Customer: I can,t acess my email. I use a call back with a 6 digit no. to verify id.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser on adesktop
JA: What troubleshooting have you tried?
Customer: Tried to setup a new password
JA: Anything else you want the email expert to know before I connect you?
Customer: How do you set up a password ***** gmail?
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your email issues. Can you please tell me your problem email address so that I can check its status and recovery options?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 8 months ago.
My emailis ***@******.***
Expert:  Jess M. replied 8 months ago.

Thank you. Please give me a moment to check this for you

Expert:  Jess M. replied 8 months ago.

I tried the reset process and it is asking for your previous password. I believe you do not remember. Now it is showing your second recovery option which is your mobile phone number on record. It is shown below:

(•••) •••-••53

Do you recognize that mobile phone number ending in 53? If yes, do you still use it or have access to it now? If yes, then please give me the full mobile phone number so that we can initiate a reset.

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