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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am 87 years of age, only a partial techie... My Yahoo

Customer Question

I am 87 years of age, only a partial techie... My Yahoo email address is ,*****@******.***. My password ***** years was ****. When I now enter the aforementioned I get a mistake message??? On propr attempts to rectify this probem Yahoo asks me "questions" such as , "who was your favorite school teacher" a question I would never agree to as I do not know that answer. I have been wrestling with this problem for some time and believe at times I have been talking to a hacker or two? JA: How long have you had this issue with your Yahoo account? Customer: Abpout 6 months. JA: How do you access your email most often? On a phone or tablet, or through a web browser? Customer: On all three JA: What troubleshooting have you tried? Customer: I go through the process of typing in my e-mail address and then my password ***** I always get a message that the info (password) is incorrect. JA: Anything else you want the email expert to know before I connect you? Customer: As I noted on some occasions I've gotten to the pointwhere I am asked to andser a secret message, a question that I never agreed to with anyone

Submitted: 11 months ago.
Category: Email
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

What is your Last name?