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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am locked out of my mail and cant get my messages because

Customer Question

I am locked out of my mail and cant get my messages because I forgot my password ***** promised to send me a way to reset by mail...haven't receivied it Do I just need to download GOOOGLE TO GET THEM?
JA: When did you last reset your username and password?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone usually Never before have I had to enter a password ***** were su[possed to remember it.
JA: What troubleshooting have you tried?
Customer: I have not. IAT&T talked to them whem I got my nenw phone last week and they said they would mail me a way to reset my password ***** mail and I have been waiting
JA: Anything else you want the email expert to know before I connect you?
Customer: No if uyou canat get me back on my account I will change browsers????
Submitted: 8 months ago.
Category: Email
Expert:  Josh replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 months ago.

What is the email address that you need help with?

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