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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Keep getting message saying "this message wasn't delivered

Customer Question

Keep getting message saying "this message wasn't delivered because it is too large. The limit is 10MB. This message is 19MB
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Browser
JA: What troubleshooting have you tried?
Customer: Some but cant get a result
JA: Anything else you want the email expert to know before I connect you?
Customer: No thanks
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Microsoft Outlook 2016 program to send and receive emails? Or are you using a web browser like Internet Explorer, Chrome or Firefox?

Also, is your email address ending with @outlook.com? @hotmail.com? or others?

Are you really sending an email with a huge file attachment?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you sending an attachment with the email?

Expert:  Josh replied 11 months ago.

Hi!

Your previous expert has opted out.

You have mentioned that you are trying to send an attachment with the size of 19mb when the limit is 10mb which is over the limit. What can I help you with?