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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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An error occurred while sending mail. The mail server

Customer Question

An error occurred while sending mail. The mail server responded: 5.7.1 From address not allowed. Please verify that your email address is correct in your account settings and try again.
JA: Just to clarify, what email service provider are you using for this account?
Customer: my website, www.dominick-jones.com hosted by lowest-hosting.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Exclusively through Thunderbird
JA: What troubleshooting have you tried?
Customer: All over the web, checked my account particulars for passwords etc. No luck
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes, I can receive email in Thunderbird, and I can use webmail.dominick-jones.com for outgoing
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows Vista, 7, 8 or 10? Or are you using Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess