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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot eceive my email I do not know my password I cannot

Customer Question

I cannot eceive my email I do not know my password ***** cannot receive messages I t is frox
JA: When did you last reset your username and password?
Customer: about a week ago, after getting an 'update'
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I pad
JA: What troubleshooting have you tried?
Customer: all day! I'am a novice about tecknowlege and at 90 I don't expect to get much c
JA: Anything else you want the email expert to know before I connect you?
Customer: YEs. My troubles started after the update? A list of instructions arrived e screen among which was a ewquest for the password ***** Gmail. I have do not know what it is . I tried getting a new password Bot they would no
Submitted: 10 months ago.
Category: Email
Expert:  Kris Rodgers replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 10 months ago.

Can you tell me your email provider please?