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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My son is trying to retrive his email account. He doesnt

Customer Question

My son is trying to retrive his email account. He doesnt have the password ***** to a fire. He just opened the account last month and now he has a different phone number. He did not put in an alternate phone number. how to we get in. His work contacts are in his contacts there.
JA: Just to clarify, what email service provider are you using for this account?
Customer: Sorry. gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: he gets it on the phone
JA: What troubleshooting have you tried?
Customer: the only info I could put in was they start date of his account. I got a code sent to my email but that didnt work as he didnt list myemail previous
JA: Anything else you want the email expert to know before I connect you?
Customer: I have his email address and his phone number
Submitted: 10 months ago.
Category: Email
Expert:  Martin replied 10 months ago.

Hello and welcome.

Do you have a computer we can work from? It will be nearly impossible to do with a phone.

If so, I can connect with you remotely and help you get back into Gmail.

Regards,
Martin