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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Not receiving emails on deslktop utlook program. Had phone

Customer Question

Not receiving emails on deslktop utlook program. Had long phone session with Microsoft tech. yesterday, who reconfigured my outlook POP and IMAP, and tested it. It worked yesterday. But today, no emails.
JA: How long has this been an issue?
Customer: Several months.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Case #:(###) ###-#### Tech told methat if this same problem recurs, to request a tech calls me back on landline,(###) ###-####Acess emails on ipad, i-phone AND desktop.
JA: What troubleshooting have you tried?
Customer: Long session yesterday. Plus today - Shut down and reboot 3 times.
JA: Anything else you want the email expert to know before I connect you?
Customer: Case number ***** issue should do it. Thanks Pearl.
Submitted: 8 months ago.
Category: Email
Expert:  Bryan replied 8 months ago.

Hi, and thank you for your question.

Just to clarify, who's your email provider, e.g. Gmail, Hotmail, etc.?

Can we go ahead with a secure remote session so that I can check the Outlook issue for you?

Please reply at the box below, and then we will continue further.