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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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My phone used to get my emails. now it won't it keeps

Customer Question

my phone used to get my emails. now it won't it keeps telling me that my password ***** changed... it has NOT. what is going on?
JA: I'm good. And you?
Customer: i"m fine... my email is NOT. it works on computer, not phone. it worked fine until about 3 weeks ago. I have changed nothing
JA: Glad to hear it. Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have an Alien-ware computer. No problem with that. My phone is a Samsung 6. that's where the problem is
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone... when it works
JA: What troubleshooting have you tried?
Customer: I don"t know what to do... I"m old
JA: Anything else you want the email expert to know before I connect you?
Customer: nope
Submitted: 9 months ago.
Category: Email
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

What is the exact error message that you see in your phone?

Also, who is the email provider?