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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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The keyboard is not working properly. I can not type the

Customer Question

The keyboard is not working properly. I can not type the sign for "at". The sign is in the keyboard, but when I use it do no appears the sign
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: The computer is new model. I bought the laptop yesterday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I the first time to try to use the email
JA: What troubleshooting have you tried?
Customer: I can no establis my email in the computer
JA: Anything else you want the email expert to know before I connect you?
Customer: I thing that the computer is not working properly. Repeat, it is a new computer
Submitted: 10 months ago.
Category: Email
Expert:  Bryan replied 10 months ago.

Hi, and thank you for your question.

Just to clarify, when you try to type '@', does it type some other letter/number instead?

Please reply at the box below, and then we will continue further.