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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I believe I have a GOOGLE virus on my cell phone..I am

Customer Question

Hi I believe I have a GOOGLE virus on my cell phone..I am worroed about my pictures and contacts, and i am very slow at typing.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my cell phone
JA: What troubleshooting have you tried?
Customer: i dont know what that means
JA: Anything else you want the email expert to know before I connect you?
Customer: i am worried about my pictures and contacts
Submitted: 8 months ago.
Category: Email
Expert:  Mr.Med replied 8 months ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 8 months ago.

I'm sorry about the issue, What is the model and brand of your phone? What has happened to make you think that your phone has a virus ? we can copy/transfer all your photos to your computer

Thank you

Expert:  Mr.Med replied 8 months ago.

Are you there please?

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