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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Ive messed up I cant get into my gmail acc ive changed email

Customer Question

ive messed up I cant get into my gmail acc ive changed email accounts to try an access the primary email acc
JA: How long have you had this issue with your Gmail account?
Customer: after the earth quake b
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: it was accessed thru Mozilla fire fox but something went wrong came up with a xp error
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't have Mozilla any more would that add to the problem
Submitted: 8 months ago.
Category: Email
Expert:  Viet - Email Tech replied 8 months ago.

Hi,
I'm sorry about the issue. What's the error or message when accessing your gmail email account?

Do you have windows xp, vista, or 7, or 8, 10?
Can you please confirm your full email address?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 8 months ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 8 months ago.
7***@******.***
Customer: replied 8 months ago.
what have I got for the $61.00
Expert:  Viet - Email Tech replied 8 months ago.

Thank you. What is the error or message when accessing your gmail email address at the Gmail.com website?

Do you also recognize another gmail email address starting with the 3 letters ALI?

- For account security verification, what's your first primary school?

Please reply at the box below. Thank you,

Customer: replied 8 months ago.
no I don't recognise ALI
Expert:  Viet - Email Tech replied 8 months ago.

That's strange. There is another email address starting with the 3 letters ali and ending with @gmail.com associated with your gmail email address.

- For account security verification, what's your first primary school?

Please reply at the box below. Thank you,

Customer: replied 8 months ago.
Toshiba
Customer: replied 8 months ago.
Rata st
Expert:  bbao replied 8 months ago.

Do you your primary school's name is*****?

Customer: replied 8 months ago.
rata st primary
Customer: replied 8 months ago.
but I cant get into my email account
Expert:  bbao replied 8 months ago.

Just a quick question: did you already try all the previous expert asked you?

Expert:  bbao replied 8 months ago.

Are you still there?