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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Unable to access email account system keeps giving me new

Customer Question

unable to access email account system keeps giving me new account same password.
JA: Just to clarify, what email service provider are you using for this account?
Customer:***@******.*** will not recognize
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer:***@******.*** is the code.
JA: What troubleshooting have you tried?
Customer: will not allow me to access email system keeps giving me new one.
JA: Anything else you want the email expert to know before I connect you?
Customer: why aren't I able to change new password ***** old email address
Submitted: 9 months ago.
Category: Email
Expert:  Mr.Med replied 9 months ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 9 months ago.

I'm sorry about the issue, What is happening when you attempt to access to your Yahoo account, Did you forgot your password ? If yes try to reset it by clicking on the link below :

https://login.yahoo.com/forgot?done=https%3A%2F%2Flogin.yahoo.com%2Faccount%2Fpersonalinfo

Let me know the results

Thank you

Expert:  Mr.Med replied 9 months ago.

Do you still need help please?

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