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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I had a user profile corruption today and a new user admin

Customer Question

I had a user profile corruption today and a new user admin file was set up. I can not find all my email from my old Thunderbird file. Do you have a suggestion?
JA: Just to clarify, what email service provider are you using?
Customer: earthlink
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thunderbird on the computer...I use pop because they will be saved on my phone and then on my computer.
JA: What troubleshooting have you tried?
Customer: I had a tec come on from who was not up on thunderbird look through things. Emails are not usually things that are saved are they?
JA: Anything else you want the email expert to know before I connect you?
Customer: no not that I can think of
Submitted: 9 months ago.
Category: Email
Customer: replied 9 months ago.
I am going to look in a different direction right now...and I need to get some work done so I am cancelling this request please do not charge any amount on my card.
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

ok, let me know if you want to continue or not