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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I try to log in to my account and can notremember my pass

Customer Question

I try to log in to my account and can notremember my pass word. When I put in my email, sometimes I get a thing that say's that they do not recognize me and dother times they say that I have an account but can not get in to reset my pass word.
JA: Just to clarify, what email service provider are you using for this account?
Customer: I think it is
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just need to make sure that my email is correct and rest my password.
Submitted: 8 months ago.
Category: Email
Expert:  Josh replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 months ago.

What is the email address that you need help with?

Customer: replied 8 months ago.
I do not want thejust answer lawyer. I just want help resetting my password, My email. is***@******.***
Customer: replied 8 months ago.
No I donot feel like I should have to pay anything to reset a password.
Expert:  Josh replied 8 months ago.

This is a paid service. Please let me know if you wish to continue

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