How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 36865
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

I can't get into my account. It rejects my password. Changed

Customer Question

I can't get into my account. It rejects my password. Changed it once and now am not sure what password ***** want. account is***@******.***
JA: Have you contacted anyone about your account?
Customer: no. I'm writing you now
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my desktop computer, iPad and iPhone. iPad is where the problem started. Now has spread to desktop
JA: What troubleshooting have you tried?
Customer: This
JA: Anything else you want the email expert to know before I connect you?
Customer: No.
Submitted: 9 months ago.
Category: Email
Expert:  Richard replied 9 months ago.

Hi there and welcome

What is the exact message you now get when you try to sign into your account?

Please let me know.

Customer: replied 9 months ago.
Incorrect password
then
Incorrect e mail address
Expert:  Richard replied 9 months ago.

Ok, when where you last able to sign into your account?

Customer: replied 9 months ago.
yesterday on my desktop
3 weeks ago on my iPad
Expert:  Richard replied 9 months ago.

thanks

Can you please click on my link below

https://www.google.com/accounts/ForgotPasswd

And follow the steps to change your password.

Let me know the results from this please