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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Email will not open, the message read that it was shut down

Customer Question

email will not open, the message read that it was shut down unexpectily
JA: Just to clarify, what email service provider are you using?
Customer: I,m not sure,but I believe it's gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none not knowing what to do?
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Email
Expert:  Bryan replied 8 months ago.

Hi, and thank you for your question.

Do you use any email program, e.g. Outlook, to access your Gmail emails?

Can we go ahead with a quick, secure remote session so that I can check the issue for you now?

Please reply at the box below, and then we will continue further.