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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I can't get onto the POF website, gmail, Both web browser

Customer Question

I can't get onto the POF website
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Both web browser (google) and iPhone
JA: What troubleshooting have you tried?
Customer: tried yahoo as well. Confirmed that my friend is able to get on. Don't know how to troubleshoot.
JA: Anything else you want the email expert to know before I connect you?
Customer: don't think so
Submitted: 9 months ago.
Category: Email
Expert:  Jason Jones replied 9 months ago.

I am the person that will be helping you today.

Is the website just not coming up for you at all?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 9 months ago.
Sorry Jason, I just read that I will have to pay $56 . I can't pay this, so please cancel my request and do not charge my Visa
Expert:  Jason Jones replied 9 months ago.

I am sorry for the confusion. I will send up the refund request now.

Customer: replied 9 months ago.
Thank you. Please confirm that I have been refunded.

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