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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to change my password and all the gmail accounts

Customer Question

I am trying to change my password ***** all the gmail accounts that I have I cannot remember the passwprds to get the verification number. I have changed my phone number
JA: How long have you had this issue with your Gmail account?
Customer: one day
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: Can I give you the email addresses I desperately need to recover my account and I cannot remember the passwords
Submitted: 11 months ago.
Category: Email
Expert:  Randy Computer Tech replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this. What is your gmail address please?

You can reply to me here by typing in the box below please.

Customer: replied 11 months ago.
I am having a problem with my yahoo and gmail accounts
my gmail account is***@******.***
Expert:  Randy Computer Tech replied 11 months ago.

okay, thank you.

Give me a moment to check on this please.

Customer: replied 11 months ago.
I do not want to pay anymore. Please refund the $5.00 and cancel the credit card