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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cant get into mt emailacct, yahoo, computer, I put in my

Customer Question

I cant get into mt emailacct
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: computer
JA: What troubleshooting have you tried?
Customer: I put in my acct name***@******.*** Then it asks me for a passwprd. I put thay
JA: Anything else you want the email expert to know before I connect you?
Customer: It tells me my password ***** ***** recognized, but I unable to change it because I don't have a cell phone no
Submitted: 9 months ago.
Category: Email
Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 9 months ago.

I will now check your Yahoo! account for password ***** options...

Expert:  IT Miro replied 9 months ago.

I checked your "*****@******.***" Yahoo! e-mail account and there is only one password ***** option available, which is to confirm the phone number ending in 47 and being able to receive a text message sent to that phone number.

Do you still own that phone number, and can you receive text messages sent there?

Let me know,

IT Miro

Expert:  IT Miro replied 9 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro