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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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It has stopped downloading from the Earthlink web mail to

Customer Question

It has stopped downloading from the Earthlink web mail to the email Inbox. I have reset the IMAP PW twice and it won't accept either one of them.
JA: Just to clarify, what email service provider are you using?
Customer: Don't really understand the question. Have a new Lenovo PC and Windows 10 came as the version.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use only the Lenovo PC.
JA: What troubleshooting have you tried?
Customer: Nothing except attempting reset of the imap password ***** it just stopped accepting about a month ago.
JA: Anything else you want the email expert to know before I connect you?
Customer: Only that the email had been working as expected for over a year and that my wife's email still works and we're the only people who use it.
Submitted: 8 months ago.
Category: Email
Expert:  bbao replied 8 months ago.

What mail program are you using with your Earthlink mailbox on Windows 10?

Expert:  bbao replied 8 months ago.

Hello? Do you still need our help here?