How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My wife is unable to access her gmail's. When she tries, it

Customer Question

My wife is unable to access her gmail's. When she tries, it says a verification code will be sent to my email but it doesn't happen.
JA: How long have you had this issue with your Gmail account?
Customer: Only for a couple of days.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have a laptop so it is through a browser?
JA: What troubleshooting have you tried?
Customer: I've tried to change my wife's password ***** am unable to because of the verification problem.
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I know of.
Submitted: 10 months ago.
Category: Email
Expert:  Randy Computer Tech replied 10 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is her gmail address please?

You can reply to me here by typing in the box below please.

Customer: replied 10 months ago.
Expert:  Randy Computer Tech replied 10 months ago.

okay, thank you. What is the full email address and password ***** the recovery account please?