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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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The option to sign in Master Password disappeared last week.

Customer Question

The option to sign in Master Password ***** last week.
JA: When did you last reset your username and password?
Customer: Long time ago.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: all of them
JA: What troubleshooting have you tried?
Customer: I couldn't find anything for Master Password, except the reason for it.
JA: Anything else you want the email expert to know before I connect you?
Customer: because I can login with MP, I can't do any banking etc. which I need to do today!!
Submitted: 11 months ago.
Category: Email
Expert:  Jason Jones replied 11 months ago.

I am the person that will be helping you today.

May I ask to which item or system you are referring when you use the term "Master Password"? Is it an addon installed via a browser or something of the like?

I will be standing by, looking forward to your response.

Thank you,