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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to use a friends computer for my gmail account.

Customer Question

I am trying to use a friends computer for my gmail account. tried to use your verification checks but could only answer one question. got a security number from his email but it would not work. A very frustrated client, Peter Stower.
JA: How long have you had this issue with your Gmail account?
Customer: Never usually at airports etc not problems
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: normally wiifi and web but my friend has lost hid wiifi code so cannot access his wiifi
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: yes it used to be simple and time has complicated it for us80 year olds
Submitted: 11 months ago.
Category: Email
Expert:  Richard replied 11 months ago.

Hi there and welcome Peter

When you created the email account, did you set a phone number or recovery email address to be used for verification?

Please let me know