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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Trying to send email and computer asks for password, What is

Customer Question

trying to send email and computer asks for password, What is going on
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Apple laptop
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through cell phone and laptop. Getting email but can't send.
JA: What troubleshooting have you tried?
Customer: none. Was with ATT but switched to Charter. Now can'y
JA: Anything else you want the email expert to know before I connect you?
Customer: not
Submitted: 9 months ago.
Category: Email
Expert:  Richard replied 9 months ago.

Hi there and welcome

The issue is trying to send an email via your ATT account or your Charter account?

Please let me know

Customer: replied 9 months ago.
Charter acct. I talked to them and they it was a Yahoo issue
Expert:  Richard replied 9 months ago.


Are you able to sign into your account via my link below?

Customer: replied 9 months ago.
Expert:  Richard replied 9 months ago.

ok, and you can send and email there?

Customer: replied 9 months ago.
Can send email with my cell which is with att but not with computer which is with charter now
Expert:  Richard replied 9 months ago.

i am asking please, if via

Can you send an email?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.