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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Somehow i have lost my email with MZ, though I used it this

Customer Question

somehow i have lost my email with MZ, though I used it this arvo. What do I do?
JA: Just to clarify, what email service provider are you using?
Customer: mozilla thunderbird
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my surface pc and my ipad
JA: What troubleshooting have you tried?
Customer: I dont really understand that stuff, I am 77
JA: Anything else you want the email expert to know before I connect you?
Customer: No, that would be great
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the email address that you have in your Thunderbird that is having problems so that I can check?
Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 11 months ago.
Expert:  Jess M. replied 11 months ago.

Thank you for writing back with that information.

Are you saying that this email is no longer there in your Thunderbird? Or it is still there but you are no longer able to send and receive emails?

Customer: replied 11 months ago.
I do not want to
Expert:  Jess M. replied 11 months ago.

What do you mean?