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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Why can't I get in to my email? I typed my most recent and

Customer Question

why can't I get in to my email? I typed my most recent and current password ***** is "benchmark",,,,not get in and message said wrong password. I also typed in my email address which is***@******.***. Again, the message said wrong password. Tried different questions a couple of times.....nothing is helping me get in to my email. It is very important as I work from home part time and must have my email to do it. Norma Bayes(###) ###-####Oh, and P.S. my first password ***** I got googlee mail was oldgirly. But, I got a new laptop and hooked it up myself (which was a iffy proposition) Anyway, enough....please fix my email.....thanks!
JA: When did you last reset your username and password?
Customer: 9/24/16 to 10/15/16....sorry, I don't keep track....
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I always access it on my computer which is an HP Notebook
JA: What troubleshooting have you tried?
Customer: I put all of that in my message to you
JA: Anything else you want the email expert to know before I connect you?
Customer: should I write down this date and what happened? sort of keep a log?
Submitted: 9 months ago.
Category: Email
Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What happens when you try to use the forgot password *****?

Customer: replied 9 months ago.
It is working now.
Customer: replied 9 months ago.
I do not want your service or to pay you for anything......thank you, anyway

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