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thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.
May I remotely connect to your computer please, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? It also is a safe option because JustAnswer is A+ accredited business with the BBB and you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.
Thanks for your patience and best regards,