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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I can no longer access my outlook email. Since last Friday.

Customer Question

I can no longer access my outlook email.
JA: How long has this been an issue?
Customer: Since last Friday. but it may have been a problem before... I have been in Europe for a month. I can read my email at Comcast, but I have lost my outlook calendar and contacts.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my PC, on which I have a short cut. When I do that now, I get a mysterious window with information I could try and reproduce here for you.
JA: What troubleshooting have you tried?
Customer: Reinstalling Office, and starting from there, to no avail
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't know, he/she would have to ask me!
Submitted: 9 months ago.
Category: Email
Expert:  bbao replied 9 months ago.

Which "Outlook" are you referring to? The email services at, or the Outlook program of Office suite? If the latter, which version is it?

Expert:  bbao replied 9 months ago.

Hello? Is it still an issue for you?

Customer: replied 9 months ago.
I contacted Microsoft directly and they fixed the problem. Thank you for your support.
Expert:  bbao replied 9 months ago.

Good to know this. Please contact JustAnswer customer services for refund.

Customer: replied 9 months ago.
I will do that today. Thank you for your help/support.

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