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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Used wrong password and got locked out, had pc in for fix

Customer Question

used wrong password ***** got locked out
JA: When did you last reset your username and password?
Customer: had pc in for fix and got it back and cant rember
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: long time
JA: What troubleshooting have you tried?
Customer: cant get to home page this is my other pc
JA: Anything else you want the email expert to know before I connect you?
Customer: can I get it now it is my gameing pc
Submitted: 9 months ago.
Category: Email
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which version of Windows is on the computer you are unable to get into?