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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have a Lenovo desk top I let some one in the changed

Customer Question

I have a Lenovo desk top I let some one in the changed passwords in computer now I cant get in
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: windows 7 model not sher at thi time
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: yahoo
JA: What troubleshooting have you tried?
Customer: start enter
JA: Anything else you want the email expert to know before I connect you?
Customer: some one from china tried to get in my bank accont to give me mony back from Microsoft
Submitted: 11 months ago.
Category: Email
Expert:  Lorenz Vauck replied 11 months ago.

Dear Client,

thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.

Are you still able to login to Windows right now or are you completely locked out of your Windows 7?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 11 months ago.