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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I can't log on to my account. It's telling me

Customer Question

I can't log on to my account. It's telling me that someone else might be using my account. And I can't seem to reset my password ***** Help!
JA: Have you tried having password ***** directions emailed to you?
Customer: I no longer have access to my other e-mail to send my reset
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: i've tried all the trouble shooting but nothing is working for me
JA: Anything else you want the email expert to know before I connect you?
Customer: not that i can think of
Submitted: 9 months ago.
Category: Email
Expert:  Martin replied 9 months ago.

Hello, how are you?

When did the problem with your Hotmail account start?

May I connect with you remotely so I can take a look?