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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I've forgotten my password to get into my email address.

Customer Question

I've forgotten my password ***** get into my email address. It's been going on for months.
JA: When did you last reset your username and password?
Customer: probably about three weeks ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use my laptop.
JA: What troubleshooting have you tried?
Customer: none so far
JA: Anything else you want the email expert to know before I connect you?
Customer: nothing
Submitted: 10 months ago.
Category: Email
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

OK, I want to help, but I have to ask first, the most obvious question: When you use the 'Forgot my password' link, what happens?

Or have you tried that yet?

Also.. what email system (@hotmail, @gmail, @aol, @other) are you trying to regain access to your email address on?