How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I think I tried to log in too many times and now it is

Customer Question

I think I tried to log in too many times and now it is locked.
JA: Have you tried having password ***** directions emailed to you?
Customer: I don't think so......I believe I've messed with it so long its very confused!
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My computer
JA: What troubleshooting have you tried?
Customer: I don't know. My son=in=law tried to help and he thinks it is locked now because they thought it was stolen
JA: Anything else you want the email expert to know before I connect you?
Customer: My original email is***@******.***
Submitted: 11 months ago.
Category: Email
Expert:  derrickonline replied 11 months ago.

I'd be more than happy to assist you. So you've logged into your phone too many times and now the phone is locked? Can you tell me what kind of phone this is please?