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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I haven't had a computer or a while and I forgot my

Customer Question

I haven't had a computer or a while and I forgot my password,my old phone nimber was(###) ###-####but I don't have thath number anymore///
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: i am now usimg an HP 15 with windows 10
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i have an apple i-pad along with my laptop that i have a g-mail account on..
JA: What troubleshooting have you tried?
Customer: everything possible except maybe ansering some security questions
JA: Anything else you want the email expert to know before I connect you?
Customer: yes my girlfriend.Mary LeMaster is havin the same problem
Submitted: 9 months ago.
Category: Email
Expert:  Kamil Anwar replied 9 months ago.

What is the email address it is showing on your computer?

Customer: replied 9 months ago.
Expert:  Kamil Anwar replied 9 months ago.

Can you access this email on your phone?